Meridian CX partners with the world's leading travel, hospitality, and commerce brands to design and execute data-driven customer recovery programs that rebuild trust and improve retention.
We combine behavioral analytics with high-touch recovery workflows to help brands reconnect with their most at-risk customers.
We identify customers impacted by service disruptions using real-time operational data and proprietary scoring models to prioritize outreach.
Personalized outreach campaigns that acknowledge service failures and offer meaningful resolution — rebuilding trust at scale.
Structured feedback collection through surveys, interviews, and testimonial programs that surface actionable insights for our partners.
If you received an email from a Meridian CX recovery specialist, it means one of our airline or hospitality partners has identified your account as part of an active customer recovery initiative. We're here to help make things right.
Access Your Recovery Form